It’s a given: PCs go south and do so often. Whether it’s hardware, software, or user error, there will always be something in the way of that PC running smoothly. Problem is, there are so many things that can go wrong, it’s often difficult to know where to start to simply discover the problem.
I do a lot of remote support, so I’ve had to learn many ways to troubleshoot a sick PC without the luxury of being in front of the patient. Of course, there are countless routes to take with this process, but I thought I’d share the steps I like to follow. These are not your standard “Run your antivirus” or “Defrag the drive” approaches, either. This is the method I follow from the beginning of the phone call to the client.
