If a new program has made your
computer behave unpredictably, and uninstalling the new program did not help,
you can try the Windows XP System Restore tool.
Important If you have not previously set a restore point in System Restore, you cannot restore your computer to a previous state. If you are not sure, or if you have not previously set a restore point, contact Support.
To start System Restore using the Command prompt, follow these steps:
Important If you have not previously set a restore point in System Restore, you cannot restore your computer to a previous state. If you are not sure, or if you have not previously set a restore point, contact Support.
To start System Restore using the Command prompt, follow these steps:
- Restart your computer, and then press and hold F8
during the initial startup to start your computer in safe mode with a
Command prompt.
- Use the arrow keys to select the Safe mode with a
Command prompt option.
- If you are prompted to select an operating system, use
the arrow keys to select the appropriate operating system for your
computer, and then press ENTER.
- Log on as an administrator or with an account that has
administrator credentials.
- At the command prompt, type %systemroot%\system32\restore\rstrui.exe,
and then press ENTER.
- Follow the instructions that appear on the screen to
restore your computer to a functional state.
Note To start the System Restore tool using another safe mode
option, visit the Microsoft Help and Support Web site and see the article
"A description of the Safe Mode Boot options in Windows XP." For
additional information about the Safe mode with a command prompt, click the
following article number to view the article in the Microsoft Knowledge Base:
315222
A description of the Safe mode boot options in Windows XP
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